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Knowledgebase Categories |
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| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
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 | Adult ads are showing even when I have not chosen the option. What can I do? |  |
| This could be a problem caused by the setup of the network. Please provide us with the ad description or a screenshot of the ad causing this problem through email or a trouble ticket so the ads can be removed from your site.
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| Why does the graph in my reports show JpGraph error? |  |
| The JpGraph error in the report area may occur when there is not enough information to construct the graph. Once you have used the ad code for at least 3 days, the graph will display properly. If the problem persists, please feel free to contact us.
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| I accidentally created two accounts. How can I delete one of them? | |
| The publisher will have to contact Clicksor and provide them with the account ID that they wish to be canceled. Then, Clicksor's representatives will be able to disable it for the publisher.
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| If I entered my site URL incorrectly, how can I edit it? | |
| When a publisher submits a URL, it is unchangeable. If a change is required, they must delete the incorrect URL and provide a correct one.
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| The Clicksor ad is slowing down my site loading time, what can I do? | |
| When a Clicksor ad is slowing down your website, please try again after an hour. If the ad is still slowing your website, please kindly contact your account manager by email, ticket, phone or live support and we can look further into it for you.
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| I have set the pop-under frequency cap, but it does not seem to be working properly. Why is that? | |
| Please check the browser you are using. If you are using browsers other than IE, the pop-under frequency cap may not function properly.
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| There are very few ads shown on my site. Instead, the Clicksor house ad is being displayed most of the time. Why is that? | |
| Sometimes the Clicksor house ad appears because the system cannot find relevant ads for your site. This is possibly due to limited text content on the site. As Clicksor's system is contextual-based and needs to scan your page for keywords, with limited te |
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| Users from countries other than USA, UK and CA often see the Clicksor house ad rather than commercial ads on my site. Why is that? | |
| Since our ads are targeted at the US, UK and CA, international users may not see commercial ads as often. Please check your reports to see whether stats are being recorded. If the impressions and clicks are being recorded, that means users of your site ar |
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| When I try to obtain my ad code, why do I get the message, "Your site is not allowed to get code?" | |
| Your site is likely in 'pending' status. When your site is pending, you may not be able to obtain ad code yet. Your site is being reviewed by our representatives so that it meets the criteria to be an active site on our network. Please wait 1 to 3 busines |
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| Why is there no ad showing on my site after I have added the ad code? | |
| Please check the type of browser you are using. If you are using IE, the ads should always display properly. It is also possible that you have just added the ad code. In such a case, it might take time initially for our contextual targeting software to fi |
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| Users visiting my website have complained that ads have included malware. What is going on? Please remove it! | |
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If there are reports that advertisements are posted including malware, please provide as much information as you can to our Customer Support Representative team about specifically which sites are causing this. Then, we can investigate further into those |
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